Personally, I hate it when I have a problem and then am directed to a support desk to “Submit A Ticket”. Then, you have to wait until the vendor decides to respond, and usually it’s some BS answer that was never even worth the wait.
If you’ve been in internet marketing for any amount of time, you know what I’m talking about. A lot of marketers claim they have a support desk, but let’s face it, it’s usually some $2 an hour lackey working from some remote village in WhereTheFukstan!
Even I’ll admit, I’ve been horrible about customer service. It’s part of the reason I’ve never grown my business because I was afraid of the volume of emails and such that I didn’t want to answer or deal with.
Anyhow, today I have implemented something totally new and I’m guessing many marketers across the web will start copying it (just like they do every thing else I create).
I’m talking about a REAL LIVE SUPPORT PERSON that you can see and talk to. No more waiting days for a email response when you can just ask Ryan live. So without further ado, let me introduce Ryan…
You can find him Mon-Fri 10-6 PM Pacific Standard Time at… http://www.easyvideosales.com/Live_Support.html
And you can chat here…
Hey J-mo
This is a cool idea. It doesn’t exactly fit smoothly into the blog template but it works.
Yeah Moff you can edit the size of the player and chat box so it doesn’t float over. Look for a tag that says width=”xxx”
You been talking about doing this forever – hope this carries over to a lot of other marketers. Customer support has been sucking these days.
Hmmm… So what kinda stuff can I make him do? LoL
Why you trying to bite me Jason?
I’ve been doin’ this for months already…
lol
Richard
That wasn’t me Jay.
I am customer service in my business. However will be doing this when I get to guru status, next month or two..Great Idea mate.
The Link, the link….
Rich.
Killer idea. Now if only you could make Comcast take a hint.
This is a great idea.
I feel the whole customer service experience will have to follow suit.
I like that your support guy almost never changed the look on his face. That is a true dedicated worker.
When he did almost crack a smile – I think he may have switched Ustream Channels for a moment. Might want to check his hard drive records. 😉